Cancellation Policy
Last Updated: 30 July 2026
Thank you for shopping with Hrishav Infotech. This Cancellation Policy explains when and how an order can be cancelled, along with the conditions that apply before and after shipment.
By placing an order on our website, you agree to the terms outlined in this Cancellation Policy.
1. Order Cancellation by Customer
Customers may request cancellation of an order before it has been shipped.
- Orders can be cancelled from the My Orders section if eligible.
- Cancellation requests may also be submitted through Customer Support.
- Cancellation requests are subject to order verification.
- Once approved, the order status will be updated accordingly.
2. When Cancellation is Allowed
An order may generally be cancelled under the following conditions:
- The order has not yet been packed or dispatched.
- The shipment has not been handed over to the courier partner.
- The ordered product is eligible for cancellation.
- No misuse or fraudulent activity is detected.
3. When Cancellation is Not Allowed
Cancellation requests may not be accepted in the following situations:
- The order has already been shipped.
- The order has been delivered.
- Custom-made or special-order products.
- Products specifically marked as Non-Cancellable.
- Digital products after successful delivery.
4. Cancellation by Hrishav Infotech
Hrishav Infotech reserves the right to cancel any order under certain circumstances, including but not limited to:
- Product is out of stock.
- Pricing or technical errors.
- Payment verification failure.
- Suspected fraudulent or unauthorized transactions.
- Incorrect customer information preventing successful delivery.
- Government restrictions or legal requirements.
If an order is cancelled by us after successful payment, the applicable refund will be processed in accordance with our Refund Policy.
5. Refund for Cancelled Orders
If a cancellation request is approved before shipment, the refund (where applicable) will be initiated to the original payment method.
- Online payments will normally be refunded to the original payment source.
- Cash on Delivery (COD) orders will not require a payment refund unless an advance payment was collected.
- Refund timelines may vary depending on your bank or payment provider.
6. Cancellation Charges
Generally, Hrishav Infotech does not charge cancellation fees for orders cancelled before shipment.
However, cancellation charges may apply in exceptional situations such as:
- Special-order or customized products.
- Products procured specifically on customer request.
- Orders where third-party service charges have already been incurred.
7. Failed Cancellation Requests
A cancellation request may be declined if the order has already entered the shipping process or has been handed over to the courier partner.
In such cases, customers may refer to our Return Policy after receiving the product, where applicable.
8. Order Modification
Once an order has been placed, modifications such as changing products, quantity or delivery address may not always be possible.
- Modification requests are subject to order status.
- If modification is not possible, customers may cancel the eligible order and place a new one.
9. Force Majeure
Hrishav Infotech shall not be held liable for any delay, cancellation or failure to fulfill an order due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods or earthquakes
- Fire or accidents
- Pandemics or public health emergencies
- Government orders or legal restrictions
- War, civil unrest or strikes
- Transportation or courier disruptions
- Technical failures affecting order processing
In such situations, we will make reasonable efforts to keep customers informed and process affected orders as soon as possible.
10. Changes to this Cancellation Policy
Hrishav Infotech reserves the right to amend or update this Cancellation Policy at any time without prior notice.
The latest version of this policy will always be available on our website and will become effective immediately upon publication.
11. Contact Us
If you have any questions regarding order cancellation or require assistance with your order, please contact our Customer Support.
Email: info@hrishavinfotech.com
Phone: +91-6290485244
Website: www.hrishavinfotech.com
By placing an order on our website, you acknowledge that you have read, understood and agreed to this Cancellation Policy.