Introduction

Hrishav Infotech is committed to providing genuine products, professional installation services, AMC services, repair services, after-sales support, extended warranty solutions, and a secure online shopping experience. Our policies have been prepared to explain your rights, our responsibilities, the order process, delivery, payments, returns, refunds, privacy, warranty, and other important legal information.

These policies apply to:

• Website Visitors
• Registered Customers
• Guest Customers (where applicable)
• Business Customers
• Service Customers
• Protection Plan Customers
• AMC Customers
• Mobile Application Users

Please read every section carefully before placing any order or requesting any service.

1. Terms & Conditions

These Terms & Conditions govern your access to and use of the Hrishav Infotech website, mobile application, products, services, Protection Plans and AMC services. By accessing this website, registering an account, placing an order, requesting a service, or purchasing any product or service, you agree to comply with these Terms & Conditions.

1.1 Acceptance of Terms

By using our website you acknowledge that you have read, understood and accepted these Terms & Conditions together with our Privacy Policy, Shipping Policy, Return Policy, Refund Policy, Cancellation Policy, Warranty Policy, and any other policies published on our website.

1.2 Eligibility

To use our services you must:

• Be at least 18 years of age or use the website under the supervision of a parent or legal guardian.
• Provide accurate, complete and updated personal information.
• Provide a valid mobile number and email address.
• Use the website only for lawful purposes.
• Not impersonate any person or organization.

1.3 User Account

You are responsible for maintaining the confidentiality of your account credentials.

• Keep your password confidential.
• Do not share OTP with anyone.
• Immediately report unauthorized access.
• You are responsible for all activities performed through your account.

1.4 Website Usage

You agree that you will not:

• Provide false or misleading information.
• Attempt unauthorized access to our servers.
• Upload malicious software.
• Use bots or automated scripts.
• Interfere with website functionality.
• Copy or reproduce website content without permission.
• Misuse coupons, rewards or promotional offers.
• Attempt payment fraud.

1.5 Product Information

We make every reasonable effort to ensure that product descriptions, pricing, images, availability, technical specifications, compatibility, and stock information are accurate. However, typographical, pricing, technical or image errors may occasionally occur.

Actual product colour, appearance, packaging or accessories may vary depending upon manufacturer updates.

1.6 Pricing

• All prices are displayed in Indian Rupees (INR).
• GST may be included wherever applicable.
• Prices may change without prior notice.
• Offers are subject to availability.
• Only the price displayed during checkout will be considered final.

1.7 Orders

Every order placed through Hrishav Infotech is subject to acceptance and verification.

We reserve the right to refuse, cancel or limit any order under circumstances including:

• Incorrect pricing.
• Product unavailable.
• Payment verification failure.
• Fraud detection.
• Duplicate orders.
• Government restrictions.
• Violation of our policies.

1.8 Payments

We currently support payment methods including:

• Cash on Delivery (where available)
• UPI
• Online Payment Gateway
• Net Banking
• Debit Cards
• Credit Cards
• Wallets (where available)

Hrishav Infotech never stores credit card, debit card, CVV, PIN or banking passwords.

1.9 Shipping & Delivery

Shipping, delivery timelines, courier partner, and service availability depend upon your delivery location, PIN code, product availability, and operational conditions.

• Estimated delivery dates are not guaranteed.
• Delivery attempts are made by courier partners.
• Additional delivery charges may apply for remote locations.
• Risk transfers after successful delivery.

1.10 Installation Services

Installation services, where applicable, are available only in selected service locations.

• Installation schedule depends upon technician availability.
• Additional charges may apply.
• Third-party installation voids seller installation support where applicable.

1.11 Warranty & Protection Plans

Warranty, Extended Warranty and Protection Plans are governed by their respective terms and conditions. Coverage, claim process, exclusions, repair, replacement and validity depend upon the selected manufacturer or Protection Plan.

1.12 AMC Services

AMC (Annual Maintenance Contract) services are governed by their individual agreement.

• Visits are scheduled according to the purchased AMC plan.
• Consumables are chargeable unless specifically included.
• Emergency visits may incur additional charges.

1.13 Returns, Refunds & Cancellation

Returns, refunds and cancellations are governed by our respective policies. Approval depends upon product condition, verification, inspection and eligibility.

1.14 Intellectual Property

All website content including:

• Logo
• Images
• Videos
• Graphics
• Icons
• Product Descriptions
• Source Code
• Software
• Design
• Trademarks

remain the intellectual property of Hrishav Infotech or their respective owners. Unauthorized copying, distribution or commercial use is strictly prohibited.

1.15 Limitation of Liability

To the maximum extent permitted by law, Hrishav Infotech shall not be liable for indirect, incidental, special, consequential or punitive damages.

1.16 Force Majeure

We shall not be responsible for delays or failure to perform obligations due to events beyond our reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Pandemics
• Government restrictions
• Courier disruptions
• Technical failures
• War
• Civil unrest

1.17 Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of Hrishav Infotech.

1.18 Changes to Terms

Hrishav Infotech reserves the right to modify, update or replace these Terms & Conditions at any time without prior notice.

1.19 Contact

For questions regarding these Terms & Conditions, please contact Hrishav Infotech Customer Support.

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2. Privacy Policy

Your privacy is extremely important to Hrishav Infotech. This Privacy Policy explains how we collect, use, store, process, share and protect your personal information when you use our website, mobile application, customer portal, Protection Plans, AMC services or any other services provided by us.

By using our website, creating an account, placing an order, requesting installation, requesting repairs, submitting warranty claims, or using any of our services, you agree to the practices described in this Privacy Policy.

2.1 Information We Collect

Depending upon the services you use, we may collect the following information.

Personal Information

• Full Name
• Father / Guardian Name (where required)
• Mobile Number
• Email Address
• Date of Birth (where applicable)
• Gender (optional)
• Profile Photograph (optional)

Address Information

• Billing Address
• Shipping Address
• Installation Address
• Service Address
• Landmark
• City
• State
• Pincode
• Country

Account Information

• Username
• Encrypted Password
• Login History
• Account Preferences
• Saved Addresses
• Wishlist
• Reward Points

Order Information

• Order Number
• Invoice Number
• Purchased Products
• Order History
• Order Status
• Payment Method
• Payment Status
• Refund Status
• Cancellation Requests
• Return Requests

Protection Plan Information

• Protection Plan Purchased
• Coverage Details
• Plan Validity
• Protection Claims
• Plan Activation Date

Service Information

• Repair Requests
• Installation Requests
• AMC Requests
• Service History
• Technician Visits
• Support Tickets

2.2 Device & Technical Information

To improve website security, performance and customer experience, we may automatically collect technical information.

• IP Address
• Browser Type
• Browser Version
• Operating System
• Device Type
• Device Identifier
• Language Preference
• Screen Resolution
• Time Zone
• Session Information
• Error Logs
• Cookies

2.3 Location Information

If you grant location permission, we may collect location information to provide better services.

• GPS Coordinates
• Latitude
• Longitude
• Delivery Location
• Installation Location
• Service Location
• Nearby Service Availability

Location access can be disabled at any time through your device settings.

2.4 How We Use Your Information

Your information may be used for legitimate business purposes including:

• Processing Orders
• Delivering Products
• Scheduling Installations
• Providing Repair Services
• Managing AMC Services
• Activating Protection Plans
• Warranty Registration
• Generating Invoices
• Sending Order Updates
• Payment Verification
• Fraud Prevention
• Identity Verification
• Customer Support
• Reward Point Management
• Improving Website Performance
• Legal Compliance

2.5 Payment Information

We never store sensitive payment credentials.

We do not store:

• Credit Card Number
• Debit Card Number
• CVV
• ATM PIN
• UPI PIN
• Internet Banking Password
• OTP

Online payments are processed through secure and authorized payment gateway providers.

We may only store:

• Payment Method
• Transaction Reference
• Payment Status
• Gateway Response

2.6 Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

• Remember Login Sessions
• Remember Shopping Cart
• Remember User Preferences
• Improve Website Performance
• Prevent Fraud
• Website Analytics
• Security Verification

You may disable cookies through your browser settings. However, certain website features may not function properly.

2.7 Communication

We may contact you through:

• SMS
• Email
• Phone Call
• WhatsApp (where applicable)
• Push Notifications

Communications may include:

• Order Confirmation
• Delivery Updates
• Installation Schedule
• Service Appointment
• Warranty Reminder
• Protection Plan Expiry Reminder
• Important Security Notifications

2.8 Data Security

Hrishav Infotech follows industry-standard security practices to protect your information.

• SSL Encryption
• Encrypted Password Storage
• Secure Authentication
• Role Based Access Control
• Secure Database Servers
• Activity Monitoring
• Regular Security Updates
• Backup Procedures

Although we implement strong security measures, no method of electronic storage or internet transmission can be guaranteed to be 100% secure.

2.9 Sharing of Information

Hrishav Infotech values your privacy and does not sell, rent, lease or trade your personal information to third parties for their marketing purposes.

Your information may be shared only when necessary to provide our services or when legally required.

Your information may be shared with:

• Authorized Payment Gateway Providers.
• Courier & Logistics Partners.
• Installation Technicians.
• Authorized Service Centres.
• Protection Plan Partners.
• AMC Service Teams.
• Government Authorities where legally required.
• Legal Advisors where necessary.
• Technology Service Providers supporting our platform.

Every third-party service provider is expected to use your information only for the purpose of providing the requested service.

2.10 Data Retention

We retain customer information only for as long as reasonably necessary to provide services and comply with applicable laws.

Information may be retained for purposes including:

• Order History.
• Invoice Records.
• Warranty Verification.
• Protection Plan Validation.
• AMC Service History.
• Customer Support.
• Accounting & Tax Compliance.
• Fraud Investigation.
• Legal Obligations.

When information is no longer required, it may be securely deleted, anonymized or archived in accordance with applicable laws.

2.11 User Rights

Subject to applicable laws, customers may have the following rights regarding their personal information.

• Access personal information.
• Correct inaccurate information.
• Update contact details.
• Request account deletion (subject to legal obligations).
• Withdraw marketing communications.
• Request a copy of available personal information.
• Request correction of billing or shipping information.

Certain information may continue to be retained where required by law, tax regulations, or ongoing contractual obligations.

2.12 Children's Privacy

Our website, products and services are intended for users who are at least 18 years of age or who use the platform under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

If we become aware that information relating to a child has been collected, we will take reasonable steps to delete such information.

2.13 Third-Party Services

Our website may contain links to third-party websites, applications, payment gateways or external services.

Examples include:

• Payment Gateway Providers.
• Courier Tracking Services.
• Manufacturer Warranty Portals.
• Google Maps.
• WhatsApp.
• YouTube.
• Social Media Platforms.

We are not responsible for the privacy practices, security or content of third-party websites. Users should review the respective privacy policies before sharing personal information.

2.14 Protection Plans, Warranty & AMC

If you purchase a Protection Plan, Extended Warranty, or AMC Service, additional information may be collected to manage those services.

This may include:

• Product Serial Number.
• Invoice Number.
• Warranty Status.
• Protection Plan Details.
• AMC Schedule.
• Technician Visit History.
• Repair Reports.
• Replacement Records.

Such information is used solely to provide after-sales support and improve service quality.

2.15 Changes to this Privacy Policy

Hrishav Infotech reserves the right to modify, update or replace this Privacy Policy at any time.

Any revised version will become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically to remain informed about how their information is handled.

2.16 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact our Customer Support.

By continuing to use our website, mobile application, products, services, Protection Plans, AMC services or any other offerings, you acknowledge that you have read, understood and agreed to this Privacy Policy.

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3. Shipping Policy

This Shipping Policy explains how Hrishav Infotech processes, packs, ships and delivers products purchased through our website, mobile application, telephone orders and other authorized sales channels. Our objective is to deliver every order safely, securely and within the estimated delivery timeline.

3.1 Serviceable Locations

Delivery is currently available only for selected PIN Codes where our logistics partners, delivery network or installation team operate.

• Availability depends upon your PIN Code.
• Some products may not be deliverable in every location.
• Large appliances may have different delivery coverage.
• Installation services are available only in selected cities.
• Service availability may change without prior notice.

3.2 Order Processing

Once your order is successfully placed, our team begins processing it.

Processing normally includes:

• Order Verification.
• Payment Confirmation.
• Fraud Detection.
• Inventory Allocation.
• Quality Inspection.
• Packaging.
• Invoice Generation.
• Courier Assignment.

Normal processing time is generally between 24 to 48 business hours. High-demand products, festive seasons or customized products may require additional processing time.

3.3 Estimated Delivery Time

Estimated delivery depends upon several factors.

These timelines are estimates only and should not be considered guaranteed delivery commitments.

3.4 Delivery Charges

Delivery charges depend upon:

• Delivery PIN Code.
• Order Value.
• Product Weight.
• Package Dimensions.
• Courier Partner.
• Delivery Method.
• Promotional Offers.

Eligible orders may receive free delivery under promotional schemes or minimum purchase value conditions.

3.5 Shipping Methods

Depending upon product availability and destination, orders may be shipped through one of the following methods.

• Standard Delivery.
• Express Delivery.
• Same Day Delivery (Selected Areas).
• Next Day Delivery (Selected Areas).
• Store Pickup (Where Available).
• Direct Manufacturer Dispatch.

3.6 Packaging Standards

Every shipment is packed carefully to minimize damage during transportation.

• Protective Packaging Materials.
• Bubble Wrapping.
• Tamper Evident Packaging.
• Manufacturer Sealed Boxes (where applicable).
• Fragile Labels.

Despite careful packaging, damage may occasionally occur during transit. Customers are requested to inspect packages before accepting delivery.

3.7 Delivery Attempts

Courier partners generally make multiple delivery attempts.

• If the customer is unavailable, another delivery attempt may be scheduled.
• Repeated failed attempts may result in order return.
• Additional delivery charges may apply for re-delivery in certain situations.

3.8 Customer Responsibilities

Customers are responsible for providing accurate delivery information.

• Correct Name.
• Valid Mobile Number.
• Complete Address.
• Nearest Landmark.
• Correct PIN Code.
• Availability during delivery.

Incorrect or incomplete addresses may delay delivery or result in order cancellation.

3.9 Delivery Verification

At the time of delivery, customers are requested to verify the shipment before accepting it.

• Verify recipient name.
• Verify product quantity.
• Check package condition.
• Check manufacturer seal where applicable.
• Report visible damage immediately.
• Do not accept tampered packages unless verified.

Once the package is accepted without any delivery-related remarks, it may be treated as delivered in good condition.

3.10 Delayed Deliveries

Although we make every effort to deliver orders within the estimated timeline, certain situations may cause delays.

• Heavy rainfall or floods.
• Natural disasters.
• Political disturbances.
• Transport strikes.
• Public holidays.
• Festival rush.
• High order volume.
• Courier operational issues.
• Remote area accessibility.
• Government restrictions.

Such delays shall not be considered a breach of our delivery commitment.

3.11 Failed Deliveries

A delivery may fail under the following circumstances.

• Incorrect address.
• Incorrect PIN Code.
• Customer unavailable.
• Phone unreachable.
• Delivery refused by customer.
• Restricted delivery location.
• Incomplete address details.

Returned shipments may be cancelled or rescheduled depending upon product type and availability.

3.12 Risk & Ownership

Ownership of the product transfers to the customer after successful delivery and receipt of full payment, wherever applicable.

Risk of loss or accidental damage passes to the customer once delivery has been completed.

3.13 Inspection at Delivery

Customers should inspect the package immediately upon delivery.

• Check physical condition.
• Verify accessories.
• Check invoice.
• Verify model number.
• Report missing items immediately.

Any delivery-related issue should preferably be reported within 24 hours of delivery.

3.14 Open Box Delivery

Open Box Delivery may be available for selected products and locations.

• Inspect the product in the presence of the delivery representative.
• Verify the correct model.
• Verify visible physical condition.
• Confirm accessories included in the package.

Availability of Open Box Delivery depends on courier partner policies and location.

3.15 Installation After Delivery

Certain products require professional installation.

• Installation may be scheduled separately.
• Installation date depends on technician availability.
• Additional installation charges may apply.
• Do not use products requiring professional installation before technician inspection, where instructed.

3.16 Shipping Restrictions

Certain products may not be deliverable due to legal, operational or safety restrictions.

• Restricted PIN Codes.
• Manufacturer limitations.
• Oversized products.
• Hazardous goods.
• Temporary service suspension.
• Force Majeure events.

Hrishav Infotech reserves the right to refuse shipment to locations where delivery is not reasonably possible.

3.17 Shipment Tracking

Where tracking is available, customers may receive shipment tracking information through:

• SMS.
• Email.
• WhatsApp (where applicable).
• Customer Account Dashboard.

Tracking updates are provided by logistics partners and may not always be real-time.

3.18 Contact Regarding Delivery

For shipping or delivery-related assistance, customers may contact our Customer Support.

By placing an order, you acknowledge that you have read and accepted this Shipping Policy.

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4. Delivery Policy

This Delivery Policy explains how Hrishav Infotech delivers products after shipment, including delivery timelines, customer responsibilities, delivery verification, failed deliveries, delivery attempts, installation scheduling, delivery acceptance and other delivery-related conditions.

By placing an order, you acknowledge that you have read, understood and agreed to this Delivery Policy.

4.1 Delivery Areas

We currently provide delivery only to serviceable PIN Codes where our logistics partners or delivery network are available.

• Delivery availability depends upon your PIN Code.
• Some products may not be deliverable in all locations.
• Remote areas may require additional delivery time.
• Delivery service availability may change without prior notice.

4.2 Estimated Delivery Time

Estimated delivery time depends upon product availability, customer location, courier partner, weather conditions, public holidays, government restrictions and operational circumstances.

These timelines are only estimates and should not be considered guaranteed delivery commitments.

4.3 Delivery Attempts

Our courier partners generally make multiple attempts to deliver your order.

• The customer should remain available at the delivery address.
• A valid mobile number should remain reachable.
• If the first delivery attempt fails, another attempt may be scheduled.
• Repeated failed delivery attempts may result in cancellation or return of the shipment.
• Additional delivery charges may apply for re-delivery in certain situations.

4.4 Customer Responsibilities During Delivery

Customers are responsible for ensuring successful delivery of the order.

• Provide complete delivery address.
• Provide correct PIN Code.
• Provide correct landmark where applicable.
• Provide a valid mobile number.
• Ensure someone is available to receive the order.
• Carry any identification if required.

Incorrect or incomplete delivery information may delay delivery or result in order cancellation.

4.5 Delivery Verification

Before accepting delivery, customers are advised to inspect the shipment carefully.

• Verify the recipient name.
• Verify the product model.
• Verify product quantity.
• Inspect package condition.
• Check manufacturer seal where applicable.
• Report visible damage immediately.
• Do not accept tampered packages without proper verification.

Once the shipment is accepted without any delivery-related remarks, it may be treated as delivered in good condition.

4.6 Delayed Delivery

Although we make every reasonable effort to deliver orders within the estimated timeline, certain situations beyond our control may cause delivery delays.

• Heavy rainfall, floods or natural disasters.
• Public holidays and festival rush.
• Government restrictions.
• Transport strikes or road blockages.
• High order volume.
• Courier operational issues.
• Remote location accessibility.
• Force Majeure events.

Such delays shall not be considered a breach of our delivery commitment.

4.7 Failed Delivery

A delivery attempt may fail due to one or more of the following reasons.

• Incorrect delivery address.
• Incorrect PIN Code.
• Customer unavailable.
• Recipient refused delivery.
• Phone number unreachable.
• Incomplete address details.
• Restricted delivery location.
• Failure to verify recipient where required.

Returned shipments may be cancelled, rescheduled or refunded in accordance with our Shipping, Return and Refund Policies.

4.8 Delivery Refusal

Customers may refuse delivery only under genuine circumstances such as visible package damage, incorrect product or tampered packaging.

• Do not refuse delivery without a valid reason.
• Report the reason immediately to Customer Support.
• False delivery refusal may affect future orders.
• Applicable shipping charges may still be payable where permitted by law.

4.9 Risk & Ownership

Ownership of the product transfers to the customer after successful delivery and receipt of full payment, wherever applicable.

Risk of accidental loss or damage passes to the customer once the delivery has been completed successfully.

4.10 Open Box Delivery

Open Box Delivery may be available for selected products and selected service locations.

• Inspect the product before sharing the OTP where applicable.
• Verify model number and accessories.
• Check visible physical condition.
• Report any issue immediately before accepting delivery.

Availability of Open Box Delivery depends upon courier partner policies and service location.

4.11 Installation After Delivery

Certain products require professional installation after successful delivery.

• Installation may be scheduled separately.
• Installation date depends upon technician availability.
• Additional installation charges may apply where applicable.
• Customers should retain the invoice until installation is completed.
• Do not use products requiring professional installation before technician inspection, wherever instructed.

4.12 Contact Regarding Delivery

For any delivery-related questions, shipping issues or delivery assistance, customers may contact our Customer Support team.

By placing an order, you acknowledge that you have read, understood and accepted this Delivery Policy.

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5. Return Policy

At Hrishav Infotech, customer satisfaction is our priority. If you receive an incorrect, damaged, defective or incomplete product, you may be eligible for a return subject to the conditions described in this policy. This Return Policy applies to purchases made through our website, mobile application, telephone orders and authorized sales channels.

5.1 Return Eligibility

A return request may be accepted only if it satisfies our verification process.

Returns may be approved in situations including:

• Wrong product delivered.
• Wrong model delivered.
• Physically damaged product received.
• Manufacturing defect.
• Missing accessories.
• Incomplete shipment.
• Product significantly different from the order.

5.2 Return Window

Eligible return requests should normally be raised within the return period mentioned on the product page or invoice.

• Return requests submitted after the eligible period may not be accepted.
• Different products may have different return periods.
• Certain products may not be eligible for return.

5.3 Conditions for Return Approval

To qualify for a return, the product should generally satisfy the following conditions.

• Unused product.
• Original packaging available.
• Original invoice available.
• All accessories included.
• Manufacturer seal intact where applicable.
• No physical damage caused by customer.
• No missing components.

5.4 Products Not Eligible For Return

Certain products cannot be returned unless required by applicable law.

• Products damaged after delivery due to misuse.
• Products with missing accessories.
• Products installed without authorization where installation is mandatory.
• Customized or special-order products.
• Digital products or software licenses.
• Products marked as Non-Returnable.
• Consumables after opening.
• Products with tampered serial numbers.

5.5 Return Verification

Every return request is subject to inspection and verification.

Verification may include:

• Photographs provided by customer.
• Video evidence.
• Pickup inspection.
• Service engineer inspection.
• Manufacturer verification.
• Serial number verification.

Approval or rejection depends upon the verification outcome.

5.6 Return Request Process

Customers may submit a return request using any available support channel.

• Customer Account.
• Order History.
• Customer Support.
• Email.
• WhatsApp Support (where available).

Customers may be required to provide:

• Order Number.
• Invoice Number.
• Reason for Return.
• Product Images.
• Packaging Images.
• Unboxing Video (where applicable).

5.7 Pickup Process

If the return request is approved, our logistics partner or service team may arrange product pickup.

• Pickup availability depends on location.
• Pickup schedule depends on courier availability.
• Customers should securely pack the product before pickup.
• Original accessories should be included.

5.8 Customer Responsibilities

Customers are responsible for ensuring that returned products are packed safely.

• Use original packaging wherever possible.
• Remove personal data from electronic devices.
• Keep a copy of the invoice.
• Do not send unrelated items.

5.9 Return Approval & Rejection

Every return request is individually reviewed after verification. Approval depends upon product condition, return eligibility, inspection results, and compliance with this Return Policy.

A return request may be approved when:

• The product is received in its original condition.
• The reported issue is verified.
• The product is within the applicable return period.
• Required accessories and documents are available.
• The product satisfies all return eligibility conditions.

A return request may be rejected if:

• The product has been used beyond reasonable inspection.
• The return window has expired.
• Physical damage is caused after delivery.
• Accessories or original packaging are missing.
• The product is not covered under the Return Policy.
• Fraudulent information is provided.

5.10 Products Damaged During Transit

If a shipment appears damaged during delivery, customers are advised to inspect the package before accepting it.

• Take clear photographs of the damaged package.
• Record an unboxing video whenever possible.
• Inform Customer Support immediately.
• Retain the original packaging until verification is completed.

Failure to report transit damage within the prescribed time may affect return eligibility.

5.11 Replacement / Exchange

Depending upon product availability, an approved return may result in:

• Replacement of the same product.
• Replacement with another identical model.
• Exchange for another eligible product (where permitted).
• Refund as per the Refund Policy.

Replacement is subject to stock availability.

5.12 Manufacturer Warranty vs Return Policy

The Return Policy and Manufacturer Warranty are separate policies.

• Return Policy covers eligible returns within the applicable return period.
• Manufacturer Warranty covers manufacturing defects during the warranty period.
• After the return period expires, warranty terms shall apply.

5.13 Return Shipping Charges

Where a return is approved due to an error on our part, pickup or return shipping charges will generally be borne by Hrishav Infotech.

Where the return is requested for reasons not attributable to us, customers may be responsible for applicable shipping charges, subject to product category and applicable law.

5.14 Fraud Prevention

To protect genuine customers, Hrishav Infotech reserves the right to investigate suspicious return requests.

• Repeated abnormal return requests.
• False damage claims.
• Tampered serial numbers.
• Product replacement fraud.
• Accessory substitution.
• Manipulated photographs or videos.

Fraudulent activities may result in:

• Return rejection.
• Refund rejection.
• Account suspension.
• Cancellation of future orders.
• Legal action where applicable.

5.15 Return Processing Timeline

After successful pickup and inspection, eligible return requests are generally processed within a reasonable business period.

• Pickup Scheduling.
• Quality Inspection.
• Approval / Rejection.
• Replacement Dispatch (if applicable).
• Refund Processing (where applicable).

Actual processing time may vary depending upon product category, manufacturer verification, logistics, and public holidays.

5.16 Contact for Return Requests

For any questions regarding product returns, customers may contact our Customer Support team.

This Return Policy should be read together with our Shipping Policy, Refund Policy, Warranty Policy, and Terms & Conditions.

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6. Refund Policy

Hrishav Infotech is committed to providing a transparent and fair refund process. This Refund Policy explains when refunds are applicable, how refund requests are verified, the available refund methods, and the estimated processing timelines. This policy should be read together with our Terms & Conditions, Shipping Policy, Return Policy, Cancellation Policy, and Warranty Policy.

6.1 Refund Eligibility

Refunds are processed only after successful verification and approval.

Refunds may be approved under circumstances including:

• Order cancelled before dispatch.
• Approved return request.
• Product unavailable after payment.
• Incorrect product delivered.
• Manufacturing defect verified.
• Duplicate payment.
• Payment deducted but order not created.
• Other situations approved by Hrishav Infotech.

6.2 Situations Where Refund May Not Be Available

Refunds may not be approved in the following situations.

• Product is not eligible for return.
• Return request rejected after inspection.
• Damage caused by customer misuse.
• Missing accessories or packaging.
• Physical damage after delivery.
• Warranty claims that require repair instead of refund.
• Violation of our Terms & Policies.

6.3 Refund Approval Process

Every refund request is reviewed before approval.

The review process may include:

• Order verification.
• Payment verification.
• Product inspection.
• Return verification.
• Manufacturer verification (where applicable).
• Fraud prevention checks.

Only approved refund requests proceed to refund processing.

6.4 Refund Methods

Approved refunds are generally processed using the original payment method wherever possible.

• UPI.
• Credit Card.
• Debit Card.
• Net Banking.
• Wallet.
• Bank Transfer (where required).

Cash refunds are generally not provided except where required under applicable law.

6.5 Refund for Online Payments

If payment was successfully completed using an online payment method, the approved refund will normally be initiated to the same payment source.

• UPI Refund.
• Card Refund.
• Net Banking Refund.
• Wallet Refund.

Actual credit depends upon the payment gateway, issuing bank and financial institution.

6.6 Refund for Cash on Delivery (COD)

For eligible Cash on Delivery orders, refunds may be processed through:

• UPI.
• Bank Account Transfer.
• Any other approved method.

Customers may be requested to provide valid bank account or UPI details.

6.7 Duplicate Payment Refund

If multiple successful payments are made for the same order due to a technical issue, customers should immediately contact Customer Support.

After verification, the excess payment will be refunded through the appropriate payment channel.

6.8 Failed Order but Successful Payment

In rare situations, payment may be successful while the order is not generated due to technical reasons.

After verification, eligible payments will either:

• Be automatically refunded.
• Be manually refunded.
• Be adjusted against a newly created order with customer consent.

6.9 Refund Processing Timeline

Once a refund request has been approved, Hrishav Infotech initiates the refund process as early as reasonably possible.

Actual credit time depends upon the respective payment gateway, bank, financial institution, or payment service provider.

6.10 Partial Refunds

In certain situations, only a partial refund may be approved.

• Missing accessories.
• Missing user manuals.
• Opened consumables.
• Partial order cancellation.
• Installation charges already utilized.
• Service charges already consumed.
• Shipping charges where applicable.

The approved refund amount shall be communicated to the customer before processing.

6.11 Refund Delays

Refund processing may occasionally take longer due to circumstances beyond our control.

• Bank processing delays.
• Payment gateway delays.
• Government holidays.
• Incomplete customer bank details.
• Additional verification requirements.
• Technical issues.

Hrishav Infotech shall not be liable for delays caused by third-party banking or payment systems.

6.12 Refund for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is approved, the customer may be eligible for a refund according to our Cancellation Policy.

• Paid orders may qualify for refund.
• COD orders generally do not require payment refunds.
• Orders cancelled after dispatch may not be eligible unless specifically approved.

6.13 Refund After Approved Return

For approved product returns, refund processing begins only after:

• Successful pickup.
• Quality inspection.
• Verification of returned product.
• Approval by our quality team.

If the returned product fails inspection, the refund request may be rejected.

6.14 Non-Refundable Charges

The following charges may not be refundable where applicable.

• Installation Charges.
• Express Delivery Charges.
• Gift Packaging Charges.
• Convenience Fees.
• Service Visit Charges already utilized.
• Protection Plan Charges after activation, unless otherwise stated.
• AMC Charges after commencement of service.

6.15 Fraud Prevention

Hrishav Infotech reserves the right to investigate suspicious refund requests.

• Repeated refund claims.
• False payment disputes.
• Fraudulent return requests.
• Identity mismatch.
• Tampered products.
• Chargeback abuse.

Where fraudulent activity is suspected, we may:

• Reject the refund request.
• Suspend the customer account.
• Block future purchases.
• Report the matter to the relevant authorities where required by law.

6.16 Refund Status

Customers may check the status of their refund through:

• My Orders.
• Customer Account Dashboard.
• Email Notifications.
• Customer Support.

Typical refund status may include:

• Requested.
• Under Review.
• Approved.
• Initiated.
• Processed.
• Completed.
• Rejected.

6.17 Contact for Refund Assistance

For refund-related questions, customers may contact our Customer Support team.

This Refund Policy forms an integral part of our Terms & Conditions, Shipping Policy, Return Policy, Cancellation Policy, Warranty Policy, and other applicable policies.

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7. Cancellation Policy

Hrishav Infotech understands that customers may occasionally need to cancel an order or service request. This Cancellation Policy explains when an order or service can be cancelled, the cancellation process, applicable conditions, and the impact on refunds. This policy applies to product purchases, services, Protection Plans, AMC services, and other eligible offerings available through our platform.

7.1 Customer Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched.

• Cancellation requests are subject to order verification.
• Orders already packed may not always be cancellable.
• Custom-built or special-order products may not be eligible.
• Approved cancellations will be processed according to the Refund Policy.

7.2 Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled.

• Customers may refuse delivery only where permitted by applicable law.
• Return eligibility shall be governed by the Return Policy.
• Shipping charges may not be refundable.
• Courier return charges may be deducted where applicable.

7.3 Order Status Eligible for Cancellation

Cancellation requests are generally accepted only while the order is in one of the following stages.

• Pending.
• Confirmed.
• Payment Verified.
• Processing.

Orders having the following status are generally not eligible.

• Packed.
• Shipped.
• Out for Delivery.
• Delivered.
• Completed.

7.4 Cancellation Request Process

Customers may submit cancellation requests using any available support channel.

• My Orders.
• Customer Dashboard.
• Customer Support.
• Email.
• Telephone Support.

Customers may be required to provide:

• Order Number.
• Registered Mobile Number.
• Reason for Cancellation.
• Additional remarks, if any.

7.5 Cancellation Verification

Every cancellation request is reviewed before approval.

Verification may include:

• Order Status.
• Payment Status.
• Dispatch Status.
• Inventory Allocation.
• Fraud Detection.
• Previous Cancellation History.

Approval depends upon successful verification.

7.6 Cancellation by Hrishav Infotech

Hrishav Infotech reserves the right to cancel any order under exceptional circumstances.

Examples include:

• Product Out of Stock.
• Pricing Error.
• Duplicate Order.
• Payment Verification Failure.
• Fraud Detection.
• Incorrect Customer Information.
• Service Not Available.
• Government Restrictions.
• Force Majeure.

Eligible prepaid orders will be refunded in accordance with our Refund Policy.

7.7 Automatic Cancellation

Certain orders may be cancelled automatically by the system under predefined conditions.

• Payment timeout.
• Incomplete payment.
• Inventory unavailable.
• Repeated payment failure.
• Duplicate order detection.
• Failed customer verification.

7.8 Cancellation Charges

Most eligible cancellations before dispatch are processed without cancellation charges.

However, charges may apply in situations involving:

• Customized products.
• Special procurement orders.
• Products already prepared for dispatch.
• Value-added services already provided.

7.9 Refund After Cancellation

If an eligible prepaid order is cancelled before dispatch, the applicable refund shall be processed in accordance with our Refund Policy.

• Refunds are processed only after cancellation approval.
• Refunds are generally made using the original payment method.
• Processing time depends upon the payment gateway and banking partner.
• COD orders normally do not require payment refunds.

7.10 Protection Plan Cancellation

Protection Plans or Extended Warranty Plans may be cancelled only before activation, unless otherwise permitted under the applicable Protection Plan terms.

• Plans already activated may not be cancellable.
• Claims already registered make the plan non-cancellable.
• Refund eligibility depends upon the Protection Plan terms.
• Separate conditions may apply for promotional plans.

7.11 AMC Cancellation

Annual Maintenance Contract (AMC) cancellation requests are subject to the AMC agreement accepted at the time of purchase.

• AMC may be cancelled before service commencement where permitted.
• After the first service visit, cancellation may not be available.
• Used service visits may be deducted from the refundable amount.
• Administrative charges may apply where permitted.

7.12 Service Booking Cancellation

Customers may request cancellation of a service booking before technician assignment or visit confirmation.

• Repair Service.
• Installation Service.
• Inspection Visit.
• Maintenance Visit.
• Product Demonstration.

If a technician has already been assigned or dispatched, cancellation charges may apply where permitted.

7.13 Cancellation Due to Customer Unavailability

If delivery or service cannot be completed because the customer is unavailable, the order or service may be rescheduled or cancelled depending upon operational feasibility.

• Repeated missed appointments may result in cancellation.
• Additional visit charges may apply.
• Re-delivery charges may apply where applicable.

7.14 Fraudulent Cancellation Requests

Hrishav Infotech reserves the right to investigate suspicious cancellation requests.

• Repeated order cancellations.
• Abuse of promotional offers.
• Intentional COD order misuse.
• False payment disputes.
• Identity mismatch.
• Multiple fake accounts.

Where fraudulent activity is detected, we may:

• Reject cancellation requests.
• Restrict Cash on Delivery.
• Suspend or terminate the customer account.
• Cancel pending orders.
• Take legal action where applicable.

7.15 Cancellation Status

Customers may track the status of their cancellation request through:

• My Orders.
• Customer Dashboard.
• Email Notifications.
• SMS Updates.
• Customer Support.

Typical cancellation status may include:

• Requested.
• Under Review.
• Approved.
• Rejected.
• Refund Initiated.
• Refund Completed.

7.16 Contact for Cancellation Requests

For assistance regarding order cancellations, customers may contact our Customer Support team.

This Cancellation Policy forms an integral part of our Terms & Conditions, Shipping Policy, Return Policy, Refund Policy, Warranty Policy, Protection Plan Terms, and other applicable policies.

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8. Warranty & Protection Plan Policy

This Warranty Policy explains the terms applicable to Manufacturer Warranty, Seller Warranty, Extended Warranty, Protection Plans and related after-sales services offered by Hrishav Infotech. This policy should be read together with our Terms & Conditions, Return Policy, Refund Policy, Cancellation Policy, and Protection Plan Terms.

8.1 Types of Warranty

Products sold through Hrishav Infotech may include one or more of the following warranty types.

• Manufacturer Warranty.
• Seller Warranty (where applicable).
• Extended Warranty.
• Protection Plan.
• AMC Coverage (where applicable).

The applicable warranty type is mentioned on the respective product page, invoice, or Protection Plan certificate.

8.2 Manufacturer Warranty

Manufacturer Warranty is provided solely by the product manufacturer.

• Warranty duration depends on the manufacturer.
• Warranty terms are governed by the manufacturer.
• Repair or replacement decisions are made by the manufacturer or their authorized service centre.
• Hrishav Infotech acts only as a facilitator where applicable.

8.3 Extended Warranty

Extended Warranty begins only after the expiry of the original Manufacturer Warranty, unless specifically stated otherwise.

• Coverage depends on the selected plan.
• Plan validity is mentioned at the time of purchase.
• Coverage may differ for different product categories.
• Only eligible products qualify for Extended Warranty.

8.4 Protection Plan

Protection Plans provide additional coverage beyond the standard warranty, subject to the selected plan and its applicable terms.

Depending on the purchased plan, coverage may include:

• Mechanical Failure.
• Electrical Failure.
• Functional Breakdown.
• Repair Assistance.
• Replacement Assistance.
• Priority Support.
• Accidental Damage (only if specifically included).

Coverage varies from plan to plan. Customers should review the individual Protection Plan details before purchase.

8.5 Warranty Registration

Certain manufacturers require product registration to activate warranty benefits.

• Invoice should be preserved.
• Serial Number should remain intact.
• Warranty Card should be retained where provided.
• Customers should register products where required by the manufacturer.

8.6 Warranty Period

Warranty validity generally starts from the invoice date, delivery date, or installation date, depending upon the manufacturer's policy.

8.7 Coverage Depends on Plan

Coverage varies according to the selected product and Protection Plan.

• Every plan has different benefits.
• Coverage limits may apply.
• Repair limits may apply.
• Replacement conditions may apply.
• Claim limits may apply.

8.8 Customer Responsibilities

To maintain warranty eligibility, customers should:

• Use the product according to the manufacturer's instructions.
• Retain the original invoice.
• Retain warranty documents.
• Avoid unauthorized repairs.
• Report issues promptly.
• Provide accurate claim information.

8.9 What Is Covered

Subject to the selected warranty or Protection Plan, coverage may include one or more of the following.

• Manufacturing defects.
• Mechanical failure.
• Electrical failure.
• Functional breakdown.
• Internal component failure.
• Labour charges (where applicable).
• Replacement of eligible defective parts.
• Technical diagnosis.
• Authorized repair support.

Coverage depends upon the specific warranty or Protection Plan purchased.

8.10 What Is Not Covered

Unless specifically mentioned in the applicable warranty or Protection Plan, the following are generally excluded.

• Normal wear and tear.
• Cosmetic damage.
• Scratches and dents.
• Physical abuse.
• Liquid damage.
• Fire damage.
• Flood damage.
• Earthquake or natural disaster damage.
• Improper installation.
• Unauthorized repair.
• Power surge damage.
• Use of incompatible accessories.
• Negligence.
• Commercial misuse where consumer warranty applies.
• Loss or theft.
• Intentional damage.

8.11 Warranty Claim Process

Customers may submit a warranty or Protection Plan claim using any of the following methods.

• Customer Dashboard.
• My Orders.
• Protection Plan Portal.
• Customer Support.
• Email.
• Telephone.

Each claim is reviewed individually before approval.

8.12 Documents Required

Customers may be requested to provide:

• Invoice.
• Order Number.
• Product Serial Number.
• Warranty Card (if applicable).
• Protection Plan Number.
• Photographs of the product.
• Video evidence where required.
• Description of the issue.

8.13 Inspection & Verification

Before approving any warranty claim, Hrishav Infotech or the manufacturer may inspect the product.

• Remote diagnosis.
• Pickup inspection.
• Service engineer visit.
• Authorized service centre inspection.
• Manufacturer evaluation.

Inspection findings shall determine claim eligibility.

8.14 Repair or Replacement

Where a warranty claim is approved, resolution may include:

• Repair.
• Replacement of defective components.
• Replacement of the product where applicable.
• Equivalent product replacement if the original model is discontinued.

Repair or replacement decisions are subject to stock availability, manufacturer policy, and technical feasibility.

8.15 Claim Rejection

Warranty or Protection Plan claims may be rejected if:

• The warranty period has expired.
• The issue is not covered.
• The product has been tampered with.
• The serial number is removed or altered.
• Unauthorized repair has been performed.
• Required documents are unavailable.
• False information has been submitted.

8.16 Physical & Liquid Damage

Physical damage, liquid ingress, burn marks, cracked displays, or accidental damage are not covered unless expressly included in the purchased Protection Plan.

Customers should carefully review the plan coverage before purchasing additional protection.

8.17 Service Timeline

Repair or replacement timelines vary depending upon:

• Product category.
• Availability of spare parts.
• Manufacturer approval.
• Service centre workload.
• Transportation time.

Estimated timelines are indicative and may vary.

8.18 Customer Responsibilities

To ensure uninterrupted warranty support, customers should:

• Preserve the invoice.
• Retain warranty documents.
• Maintain the product properly.
• Use genuine accessories.
• Avoid unauthorized repairs.
• Report faults promptly.
• Follow operating instructions.

8.19 Contact for Warranty Claims

For warranty, extended warranty, or Protection Plan assistance, customers may contact our Customer Support team.

This Warranty & Protection Plan Policy forms an integral part of our Terms & Conditions, Privacy Policy, Shipping Policy, Return Policy, Refund Policy, Cancellation Policy, and all applicable Protection Plan documents.

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9. Business Information

The following information identifies the legal entity operating this website and providing products and services.

10. Customer Support

For any assistance regarding products, orders, returns, refunds, warranty, Protection Plans, AMC, repair services or installation, please contact us.

11. Legal Disclaimer

All information, product descriptions, pricing, availability, offers, delivery estimates, technical specifications, and services published on this website are provided in good faith. Although every effort is made to maintain accurate information, typographical errors, pricing mistakes, technical inaccuracies, supplier changes, manufacturer updates, or operational issues may occur. Hrishav Infotech reserves the right to correct such errors without prior notice.

Images shown on the website are for illustration purposes only. Actual products, packaging, colour, branding, accessories, or specifications may differ depending upon manufacturer revisions.

12. Intellectual Property

Unless otherwise stated, all content available on this website including but not limited to:

• Logos
• Images
• Icons
• Graphics
• Design
• Product Descriptions
• Software
• Databases
• Source Code
• Documents
• Videos

are the intellectual property of Hrishav Infotech or their respective owners and are protected under applicable copyright, trademark, and intellectual property laws. Unauthorized copying, distribution, modification, publication, or commercial use is prohibited without prior written permission.

13. Governing Law & Jurisdiction

These Terms & Policies shall be governed by the laws of India. Any dispute, claim, or legal proceeding arising from the use of this website, products, services, Protection Plans, or AMC services shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of Hrishav Infotech.

14. Policy Revisions

Hrishav Infotech reserves the right to revise, modify, replace, or update these Terms & Policies at any time without prior notice. Customers are advised to review this page periodically. The revised version becomes effective immediately after publication on this website.