Delivery Policy

Last Updated : 30 July 2026

1.6 Delivery Attempts

Hrishav Infotech and its logistics partners make reasonable efforts to deliver every shipment successfully. The number of delivery attempts may vary depending upon the courier partner, destination and product category.

• Customers should keep their registered mobile number reachable.
• The delivery representative may contact the customer before arrival.
• If the customer is unavailable, another delivery attempt may be scheduled.
• Repeated unsuccessful attempts may result in return of the shipment.
• High-value products may require scheduled delivery appointments.

1.7 Delivery Verification

For customer security and fraud prevention, delivery verification may be performed before handing over the shipment.

• Verification of recipient name.
• Verification of registered mobile number.
• OTP verification where applicable.
• Identity verification for selected high-value products.
• Digital or physical delivery acknowledgement.

1.8 Open Box Delivery

Open Box Delivery may be available for selected products and locations. Where available, customers should inspect the shipment in the presence of the delivery representative.

• Verify the product model.
• Check visible physical condition.
• Verify accessories supplied in the package.
• Check manufacturer seal where applicable.
• Report visible damage immediately.

Open Box Delivery confirms only the visible physical condition of the product. Functional testing may not be possible during delivery.

1.9 Delivery Timing

Delivery timing depends upon operational conditions, courier partner availability and customer location.

Specific delivery time slots cannot always be guaranteed unless expressly offered during checkout.

1.10 Customer Unavailable

If the customer or authorized recipient is unavailable during delivery, the courier partner may follow its standard operating procedure.

• A re-delivery attempt may be scheduled.
• The customer may receive SMS or phone notifications.
• The shipment may remain temporarily at the nearest delivery hub.
• Failure to receive the shipment after reasonable attempts may result in return.

1.11 Partial Deliveries

Orders containing multiple products may be delivered separately depending upon warehouse availability, supplier dispatch schedules or logistics operations.

• Products may arrive in multiple shipments.
• Separate tracking details may be provided.
• Each shipment should be inspected individually.
• Remaining items will be delivered as soon as they become available.

1.12 Delivery Refusal

Customers may refuse delivery only under legitimate circumstances.

• Visible package damage.
• Incorrect product delivered.
• Tampered manufacturer seal.
• Incorrect quantity.
• Verified delivery discrepancy.

Refusal without a valid reason may affect eligibility for promotional benefits, free re-delivery or future delivery services.

1.13 Failed Delivery

Delivery may fail due to circumstances including:

• Incorrect address.
• Incorrect PIN Code.
• Customer unavailable.
• Mobile number unreachable.
• Restricted or unsafe delivery location.
• Natural disasters.
• Government restrictions.
• Operational issues beyond reasonable control.

Where feasible, another delivery attempt may be arranged. Otherwise, the shipment may be returned to Hrishav Infotech.

1.14 Re-delivery Charges

Where an order is returned because of incorrect customer information, customer unavailability or refusal without valid reason, additional delivery charges may apply before re-dispatch.

• Charges depend upon delivery location.
• Courier charges may be applicable.
• Promotional free delivery benefits may not apply again.
• Customers will be informed before re-dispatch.

1.15 Delivery Completion

Delivery shall normally be considered complete when the shipment has been successfully handed over to the customer or authorized recipient and all required delivery verification has been completed.

• OTP verified (where applicable).
• Recipient acknowledgement received.
• Courier marks shipment as delivered.
• Delivery proof recorded where applicable.

Customers should inspect the delivered package as soon as reasonably possible and report any visible issue to Customer Support within the applicable reporting period.

1.16 Delivery Delays

While we make every reasonable effort to deliver orders within the estimated delivery timeline, certain circumstances may result in delays beyond our control.

• High order volume.
• Natural disasters.
• Heavy rainfall or flooding.
• Transport strikes.
• Political disturbances.
• Government restrictions.
• Public holidays.
• Courier operational issues.
• Remote location accessibility.
• Unexpected inventory movement.

Customers will be informed whenever significant delivery delays are known. Estimated delivery dates are indicative and should not be treated as guaranteed commitments.

1.17 Force Majeure

Hrishav Infotech shall not be responsible for any delay or failure in delivery caused by events beyond our reasonable control.

• Earthquakes.
• Floods.
• Fire.
• Pandemics.
• War or civil unrest.
• Government regulations.
• Internet or communication failures.
• Courier network disruptions.

Delivery schedules may automatically be extended until normal operations resume.

1.18 Installation After Delivery

Certain products require professional installation after successful delivery. Delivery of the product does not automatically complete the installation process.

• Installation appointments are scheduled separately.
• Installation availability depends on service location.
• Additional installation charges may apply.
• Customers should retain the invoice until installation is completed.
• Do not use products requiring professional installation before technician inspection where instructed.

1.19 Risk & Ownership

Ownership of the product transfers to the customer after successful delivery and receipt of full payment wherever applicable.

• Risk of accidental loss passes after successful delivery.
• Customers should inspect the shipment immediately.
• Visible transit damage should be reported without delay.

1.20 Proof of Delivery

For security and record purposes, proof of delivery may be maintained by Hrishav Infotech or its logistics partners.

• Recipient signature.
• OTP confirmation.
• Digital acknowledgement.
• Courier delivery record.
• GPS delivery confirmation where supported.

These records may be used to resolve delivery-related disputes.

1.21 High Value Deliveries

Orders containing high-value products may be subject to additional security verification before delivery.

• Identity verification.
• OTP verification.
• Recipient confirmation.
• Restricted delivery to the registered address.

1.22 Delivery Support

If you experience any delivery-related issue, delay or discrepancy, please contact our Customer Support team as soon as possible.

1.23 Policy Updates

Hrishav Infotech reserves the right to modify, update or replace this Delivery Policy at any time without prior notice. Revised versions become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically to stay informed about the latest delivery procedures and policies.

⬆ Back to Top