Refund Policy
Last Updated: 30 July 2026
Thank you for shopping with Hrishav Infotech. This Refund Policy explains when a refund may be approved, how refunds are processed and the expected timelines.
By placing an order on our website, you agree to this Refund Policy.
1. Refund Eligibility
Refunds are processed only after verification and approval by our team.
A refund may be approved under the following circumstances:
- Order cancelled before shipment.
- Product was damaged during delivery.
- Wrong product delivered.
- Product is missing from the shipment.
- Product is defective and eligible under our Return Policy.
- Payment was successfully made but the order could not be fulfilled.
Refund approval is subject to inspection, verification and compliance with our Return Policy and Terms & Conditions.
2. Refund Request
To request a refund, customers should submit a refund or return request through their account or contact Customer Support within the applicable return period.
Supporting documents such as photographs, videos or proof of purchase may be required for verification.
3. Refund Approval
Every refund request is reviewed individually.
Refund approval depends on factors including:
- Order verification.
- Return inspection.
- Product condition.
- Reason for refund.
- Compliance with our Return Policy.
4. Refund Process
Once your refund request is approved, we will initiate the refund using the original payment method wherever possible.
- The returned product may be inspected before the refund is processed.
- You will receive an email or SMS confirmation once the refund is initiated.
- Refund processing begins only after approval of the refund request.
5. Refund Timeline
Approved refunds are generally processed within the following timelines:
| Payment Method | Estimated Refund Time |
|---|---|
| UPI | 2–5 Business Days |
| Credit / Debit Card | 5–7 Business Days |
| Net Banking | 5–7 Business Days |
| Wallet | 2–5 Business Days |
| Cash on Delivery (COD) | 5–10 Business Days (Bank Transfer) |
Actual refund timelines may vary depending on your bank or payment service provider.
6. Refund Method
Refunds are generally credited to the original payment source used while placing the order.
For Cash on Delivery (COD) orders, refunds may be processed through bank transfer after verifying your bank account details.
- Account Holder Name
- Bank Name
- Account Number
- IFSC Code
7. Failed or Delayed Refunds
If you have not received your refund within the expected timeframe, please:
- Check your bank account or payment app.
- Contact your bank or card issuer.
- Allow additional processing time if advised by your financial institution.
- Contact our Customer Support if the issue persists.
8. Partial Refunds
In certain situations, only a partial refund may be granted.
Examples include:
- Products returned with missing accessories.
- Products showing signs of misuse or physical damage.
- Returns that do not meet all return eligibility conditions.
- Orders where only part of the shipment is returned.
9. Non-Refundable Items
Refunds will generally not be provided for the following unless required by applicable law:
- Products damaged due to misuse, negligence or improper handling.
- Products returned without original packaging or accessories.
- Products that have been installed, modified or altered by the customer.
- Digital products or downloadable content after successful delivery.
- Products specifically marked as "Non-Returnable" or "Non-Refundable".
- Gift cards, promotional vouchers or reward points.
10. Refund for Cancelled Orders
If an order is cancelled before shipment and is eligible for cancellation, the refund will be processed to the original payment method.
If we cancel an order due to stock unavailability, pricing errors or any other operational reason, a full refund will be issued.
11. Changes to this Refund Policy
Hrishav Infotech reserves the right to update or modify this Refund Policy at any time without prior notice.
The revised policy will become effective immediately upon publication on this website.
12. Contact Us
If you have any questions regarding refunds or need assistance with a refund request, please contact our Customer Support.
Email: info@hrishavinfotech.com
Phone: +91-6290485244
Website: www.hrishavinfotech.com
By placing an order on our website, you acknowledge that you have read, understood and agreed to this Refund Policy.