Return Policy
Last Updated: 30 July 2026
Thank you for shopping with Hrishav Infotech. This Return Policy explains the conditions under which products may be returned and the process for requesting a return.
Please read this policy carefully before submitting a return request.
1. Return Eligibility
A product may be eligible for return if it satisfies one or more of the following conditions:
- Wrong product delivered.
- Product received in damaged condition.
- Manufacturing defect found after delivery.
- Missing items or accessories.
- Product delivered is substantially different from the description.
All return requests are subject to verification and approval.
2. Return Window
Eligible products must be returned within the return period specified on the product page or order details.
- Return requests submitted after the applicable return period may not be accepted.
- Different products may have different return windows.
- Certain products may not be eligible for return.
3. Return Conditions
To qualify for a return, the product should generally meet the following conditions:
- Returned in its original condition.
- Original packaging should be available.
- All accessories, manuals and complimentary items should be included.
- Invoice or proof of purchase should be available.
- Product should not show signs of misuse or physical damage caused after delivery.
4. Non-Returnable Products
The following products are generally not eligible for return unless they arrive damaged, defective or incorrect:
- Products marked as Non-Returnable.
- Customized or made-to-order products.
- Software, digital downloads or license keys.
- Gift cards and promotional vouchers.
- Products damaged due to misuse or improper handling.
- Products with missing accessories or original packaging.
- Products installed or altered after delivery, unless covered under warranty.
5. Return Request Process
To initiate a return request, customers may use the My Orders section after logging into their account or contact our Customer Support.
- Select the eligible order.
- Choose the product to be returned.
- Select the reason for return.
- Upload supporting photographs or videos if required.
- Submit the return request.
Our support team may contact you for additional information before approving the request.
6. Return Pickup
Where reverse pickup service is available, our courier partner will collect the product from the delivery address.
- Pickup availability depends on your location.
- If reverse pickup is unavailable, customers may be requested to ship the product to our designated address.
- Please pack the product securely to avoid damage during transit.
7. Inspection & Approval
After receiving the returned product, it will be inspected to verify its condition and eligibility.
- The product should match the details provided in the return request.
- Missing accessories or physical damage may affect approval.
- Inspection generally takes 2–5 business days after receipt.
Once approved, the return will proceed for replacement or refund, depending on the applicable policy.
8. Replacement
Where applicable, we may offer a replacement instead of a refund.
- Replacement is subject to stock availability.
- If the same product is unavailable, an equivalent product or refund may be offered.
- Replacement orders are processed after successful return verification.
9. Return Shipping Charges
If the return request is approved due to our error, such as a wrong, damaged or defective product, the return shipping cost will be borne by Hrishav Infotech.
In situations where the return is initiated for reasons not attributable to us, customers may be responsible for the return shipping charges, where applicable.
10. Refund After Return
Once the returned product has been received and successfully inspected, the applicable refund will be processed in accordance with our Refund Policy.
- Refunds are initiated only after return approval.
- The refund will generally be credited to the original payment method.
- Cash on Delivery (COD) refunds may be processed through bank transfer.
- Refund processing time depends on the payment provider or bank.
11. Changes to this Return Policy
Hrishav Infotech reserves the right to modify, update or replace this Return Policy at any time without prior notice.
The latest version published on our website shall supersede all previous versions and become effective immediately upon publication.
12. Contact Us
If you have any questions regarding product returns, replacement requests or return eligibility, please contact our Customer Support.
Email: info@hrishavinfotech.com
Phone: +91-6290485244
Website: www.hrishavinfotech.com
By placing an order on our website, you acknowledge that you have read, understood and agreed to this Return Policy.